Out of the Fire Studio Policys and Statements

Business Information

Out of the Fire Studio is a registered Alberta business located in the Village of Coutts, Alberta.

Canadian Purchases and GST, HST

Our sales volumes are such we no longer have to charge or collect GST or HST.

Shipping and Handling

Please note when ordering from the studio, most pieces are not in stock but will be thrown when ordered. Allow six to eight weeks for delivery. Shipping and handling charges will be added to the product price. If you require priority shipment, there may be extra charges and we will contact you by phone to make arrangements. NEVER email credit card information to anyone.

Warranty and Return Policy

We guarantee your satisfaction. If the product we deliver to you is less than represented just contact us within seven days of receipt and we will arrange for you to return the item for a full refund, less shipping and handling. (Please use the original packing). All items from Out of the Fire Studio will arrive unbroken and as represented or we will replace that item upon proof of damage. Once you use the pottery there can be no guarantee against breakage. Pottery will endure for generations of use if the owner exercises reasonable care. Pottery will break if dropped onto hard surfaces. Thermal shock can cause pottery to break. Do not place a frozen pot in the oven. Not for stove top use. Do not place a hot pot in cold water or on a cold surface. Glazes are durable but not indestructible. Burned on food can be removed by soaking in hot soapy water and then scrubbing with a plastic scrub pad. If you believe you have received a defective piece of pottery please contact us.

Privacy and Security

No customer information including email addresses will ever be sold or disclosed to anyone else. We never retain any of your credit card information once the card is processed. Once successfully processed all credit card information is destroyed.All of that information entered online is handled by Square through their secure 128 bit encrypted servers. Only information specific to your order and shipping address is ever in our possession and is disclosed to no one else. We value your privacy. We will not add your name to any mailing list without your expressed permission nor will we contact you in any way for any reason except to verify details of your order.

Our website uses "cookies".We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. You can "opt-out". If you would like more information about this practice and to know your choices about not having this information used by these companies, click here

Copyright and Trademark Notice

All the contents and design of this website whether written or spoken word, video, or still photography is copyrighted by Jim Willett and Cindy Clarke of Coutts, Alberta. The name "Out of the Fire Studio" is a registered Canadian Trademark #TMA712,676 File Number 1323695. The trademark is registered No. 4,294,447 in the United States. All rights are reserved.

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Phone toll Free in North America 1-eight five five-218-9974